Let’s make a resolution in this “Year of the Customer”—as one Forbes columnist is calling 2016—to do our internal IT customers a favor. Let’s resolve to stop torturing them every time we upgrade to a new operating system. Let’s make it as easy for users to put Windows 10 on their own devices as it is to reset their own passwords. The solution? Self-service data migration.
It’s possible if you have a solid endpoint backup system and simple instructions. Foolproof, on-screen instructions can walk your employees through every step. And a backup system that continuously runs in the background makes sure no data is lost in the process.
Think of all the ways you’ll be making the upgrade experience empowering, not acrimonious, for your users:
No more scheduling—and rescheduling—appointments
Five to 10 percent of users cancel or reschedule their data migration appointments. That’s because they have better things to do—like take care of customers and make the company money. (One could argue that a new OS will help them do those things better. But good luck with that conversation.) With self-service data migration, users can make the upgrade when it’s convenient for them. And because the backup is happening in the background, they won’t disrupt normal operations, no matter what time they make the switch (continued below).
No more lost productivity
The average user loses 2.5 hours when IT handles data migration. For remote employees, it can be more if you require them to come in and drop off their devices. Multiply 2.5 hours times all your users and the lost productivity adds up. (And that’s not even counting all the lost IT time.) Self-service data migrations typically take one-fourth the time.
No more lost preferences
That wallpaper of a cat in a Mickey Mouse costume or bookmark for the BoingBoing weird science website may seem trivial, but those personalized settings mean a lot to users. After losing their computers for 2.5 hours, finding they lost their preferences is just salt in the wound. And you’re the bad guy holding the shaker. Sure, you can try Microsoft’s User State Migration Tool (USMT), but it has limitations. With endpoint backup, all files—including USMT files—are automatically captured.
No more lost data
One-third of traditional migrations result in data loss. That can be more than an inconvenience for users—it can be catastrophic if the data was critical to conducting and advancing business. Why rely on employees to manually back up to a corporate shared drive prior to migration? Instead, let an endpoint backup system do it automatically.
Like all good resolutions, this one is tangible, measurable and achievable. The only thing it needs is your commitment.