Baylor University Fast-Tracks Its Windows 10 Migration with Code42

Baylor University Fast-Tracks Its Windows 10 Migration

In order to quickly gain the benefits of Windows 10, Baylor University has been fast-tracking its migration across 8,000 PCs through a strategically scheduled process that effectively handles user settings and profiles. With that many devices on campus needing to be migrated to Windows 10, Baylor University’s IT team knew it had its work cut out for it. Baylor University recently joined Code42 for a webinar detailing their Windows 10 migration journey.

“We realized that there was a need to make the process a little bit smoother, a little bit faster,” said Mike Gonzales, assistant director of system support at Baylor University. “That’s when we started working on getting things scripted to give us the ability to migrate in a faster, more automated, consistent fashion.”

“ The quicker you can get them in and out of the office so they can get back to their day, the easier an experience it is for them. The goal is to leave them in a better position than when they first started. ”

Baylor University’s migration process

One of the first steps in Baylor’s process was to ensure that the IT team could encrypt and back up their devices on pace with the speed of the Windows 10 release cadence.

Once that was established, the team decided to roll out the migration with a testing phase. After they got comfortable with the process, they were then able to migrate larger numbers of devices. They started with the devices that would have the least impact and complexity — in their case desktop computers that didn’t have third-party encrypted software installed.

It was important to keep the migration process moving along because extended support for Windows 7 ends in January 2020. So they strategically scheduled a certain number of migrations per month to meet that deadline.

Creating a consistent, scalable process has been critical for Baylor University. The goal of their process was to ensure that all users had the same positive migration experience and that the IT team could successfully and quickly migrate a large number of devices.

A quick and easy experience for users

By integrating Microsoft’s User State Migration Tool (USMT) with Code42, Baylor’s IT team developed a script that automatically recreated a user’s profile and settings so that after the migration, the device was as familiar to users as it had been previously.

“When end users log in, they see their desktop background of their kids and that’s a really good user experience,” said Brad Hodges, senior analyst programmer at Baylor.

Using cloud-based technology such as InTune or Autopilot in combination with Code42 has helped with consistency and efficiency. The team can set up 32 machines to migrate concurrently in the installation area.

Because it’s moving from Windows 7 to Windows 10, Baylor University is using a wipe-and-reload process so as not to leave behind any legacy and incompatibility issues. The process has been efficient, consistent and reliable.

“It’s a huge change for our people to go from 7 to 10,” said Gonzales. “The quicker you can get them in and out of the office so they can get back to their day, the easier an experience it is for them. The goal is to leave them in a better position than when they first started.”

Up next for Baylor University

Now that they have refined their process and made it scalable, the IT team members have been making plans to extend their migration process to their Mac devices. They are also working on a project to create a self-service model for out-of-the-box devices. Based on the new model, users can unbox their device, log in and simply run a script to configure their new device with the same settings and profiles of their previous computer.

The Best of the Blog: October 2018

Catch up on the best stories from the Code42 blog that you might have missed in October. Here’s a roundup of highlights:

Code42 Next-Gen Data Loss Protection: What DLP Was Meant to Be
Legacy DLP systems often mean heavy policy management, lengthy deployments and blocks to employee productivity. It doesn’t have to be that way. Learn how simple, fast and effective next-gen DLP can be.

Tips From the Trenches: Architecting IAM for AWS with Okta
Amazon Web Services (AWS) can open up a world of opportunity for productivity improvement. Read about how Code42 implemented AWS while meeting stringent security standards.

MacDonald-Miller Boosts Mobile Workforce Productivity with Code42 (Video)
See how MacDonald-Miller saves time and safeguards valuable company IP by developing and implementing a multi-faceted data security strategy.

Tips From the Trenches: Searching Files in the Cloud
File movement investigations require a complete picture of the whole environment. Learn how Code42’s security team locates and monitors files across endpoints and cloud services like Google Drive and Microsoft OneDrive.

Security Panel: Filling Gaps in Your Security Stack (Video)

Keeping up with the constantly evolving cyber threatscape and plugging new security gaps is never-ending. We recently gathered several members of the Code42 security team for a panel discussion about how they manage threats and mitigate risks in today’s security environment. A recording of their conversation is now available on demand.

Below are a few highlights and sneak peeks from their conversation. You can check out the full panel discussion here.

Vendor risk management in the SaaS era

Maintaining visibility across a SaaS environment can be very challenging. One action our security team has taken to help address the situation is to put more focus on vendor risk management. Watch the short clip below to learn how they have defined a set of security controls for our vendor partners — and how the team holds vendors accountable to these standards.

Managing insider threats

Not all insider threats are malicious. People sometimes make mistakes and unexpected disruptions can put data at risk. In the next video clip, our security team talks about strategies to consider when implementing a comprehensive insider threat security plan that protects against both malicious and unintended threats.

Mitigating the risk of shadow IT with an application inventory

Gartner now predicts that by 2020, one-third of successful enterprise attacks will aim at unauthorized shadow IT applications. At Code42, we know that shadow IT is a big security risk. We also know it’s a risk that we’re not going to fully eliminate. Instead, our security team is focused on increasing our visibility to what applications — authorized or not — exist in our environment. In this next video clip, our panel shares how they search for instances of potentially compromised applications, so they can take quick and effective action.

How Code42 Forensic File Search fits in the security tech stack

With the wide range of security tools that already exist, where does Code42 Forensic File Search fit in a security stack? In the next video clip, our security team talks about how they use Code42 Forensic File Search in combination with other security tools and on its own to address unique use cases. The panel also talks about innovative ways that organizations can use Code42 Forensic File Search to fill existing security gaps, instantly expanding visibility and getting answers to questions like “Where is this file in our environment?”

This is just a sample of the insider knowledge shared during our panel discussion. Don’t miss your chance to hear the full conversation, on demand, right here: Code42 Security Panel: Choosing Tools to Fill Gaps in Your Security Stack

MacDonald-Miller Boosts Mobile Workforce Productivity with Code42 (Video)

Ineffective data security strategies are expensive. Whether it’s an IT team trying to save corrupted files or perform manual data storage tasks, an employee having to redo work because a file was irretrievably deleted, or lost sales due to stolen IP, the cost in time, productivity and revenue can add up fast.

Recent research by the Ponemon Institute found that the global average cost of a data breach is $3.86 million, and the average cost for each lost or stolen record containing sensitive information is $148. However, much of that lost productivity can be mitigated with a comprehensive data security strategy that includes effective backup, restore, user self-service and legal hold tools.

Case in point: MacDonald-Miller, a full-service, design-build mechanical contractor in the Pacific Northwest, has developed and implemented a multi-faceted data security strategy that uses Code42 to save time and safeguard valuable company IP. With more than 1,000 employees — many of them mobile workers moving around to different job sites — and 10 locations, it’s critical for MacDonald-Miller’s IT team to have the right tools in place to keep its diverse workforce at maximum productivity. They turned to Code42 to help.

Mitigating employee downtime

With a highly mobile workforce of contractors, foremen, electricians, plumbers and other workers at different job sites, maintaining productivity is critical. If blueprints or plans are lost throughout the day, that can result in expensive idle time.

“All of a sudden, they can’t work,” says Eddie Anderson, help desk support agent for MacDonald-Miller facility solutions. “That’s an expensive workforce to have on hand.”

Previously, restoring lost files was a highly manual, labor intensive process with a low success rate. Workers had to drive to the company’s central location in Seattle to have the IT team work on the problem.

“We’d have to dig through recycle bins, looking for previous versions,” says Chad Tracy, network administrator for MacDonald-Miller facility solutions. “If it really came down to it, we’d have to scan the hard drive to search for missing sectors of files.”

Now, with Code42 Backup + Restore, MacDonald-Miller is saving time on lost file incidents like this, freeing up IT to take on more strategic work.

“We’re saving an hour if not more per restore,” says Tracy. “We’re utilizing that time to really revamp a lot of our knowledge base articles, help users understand self-service, get into that culture mindset and give us creative freedom. We can now jump into things like augmented and virtual reality, which is helping us as a very powerful sales tool.”

Leveraging employee self-service

Because user sophistication varies across MacDonald-Miller’s 1,000-plus employee base, developing self-service tools for IT tasks can be a challenge.

“Our engineering team is very tech-savvy. Then we have electricians and plumbers who, quite frankly, would not like to use a computer ever,” says Anderson. “When we look at a solution for self-service, it needs to be able to hit all those different aspects of our company.”

Previously, when users needed to restore a file, the process was very hands-on and manual. They would call the IT service desk and the IT personnel would have to figure out whether they would need to drive in to the central location for hands-on support.

Now, with Code42, users are able to perform their own restores. This boosts workforce productivity for both the employee needing the restore and the IT department. One sales team member accidentally deleted a bid proposal right before a presentation. She was able to use Code42 to restore a previous version of the file on her own.

“One of the best parts was, IT didn’t even know about it until she came and told us,” says Anderson.

Protecting valuable IP

MacDonald-Miller’s unique value proposition includes designing and blueprinting buildings, and then sending in a full team of plumbers, electricians and sheet metal workers to work on the build. With all that valuable design IP to protect, having an effective legal hold process is critical.

“Prior to Code42, our legal hold process was very vague,” says Tracy. “HR or IT had to find the user’s computer and manually try to search through documents, pictures and Excel files to see what may or may not have been on the user’s computer at the time of termination.”

Now, with Code42, MacDonald-Miller can use a portal to set up a legal hold for users and then monitor whether they’re copying documents on their personal drives.

“We had a pretty high-profile gentleman leaving the company,” says Anderson. “Through that portal, we were able to monitor his file history and found out 90 gigs of sales opportunities and other critical data had left to the network onto his external drive. Before Code42, there was no way of ever knowing that was happening.”

Schneider Electric Saves Time and Productivity with Code42 (Video)

Code42 customer Schneider Electric is a global specialist in energy management and automation. The company helps its customers manage energy and processes in homes, commercial buildings, data centers and industries. With such a wide variety of projects in the organization, the company’s IT desk also faces a broad range of requests from employees. Fortunately, Schneider Electric is a Code42 customer, and the self-service features of the Code42 platform help keep minor tasks like device migrations and file restores from getting in the way of more pressing IT projects.

Schneider Electric Infrastructure Architect Brian Junker and Endpoint Solutions Senior Engineer Austin Joe recently spoke to us about how Code42 helps them preserve the productivity of both the IT team and end users.

In this video, they discuss how Code42’s self-service restore features remove the burden of file restores from IT:

In the second video, Brian and Austin discuss how those same self-service restore features are saving time in device migration and tech refresh projects — a task that traditionally eats up a lot of hours for both IT and the end user.

Code42 Experience Week: Connecting, Learning and Values

Recently, a cohort of about 30 talented new Code42 hires spent a week with our leadership team, taking in their advice and wisdom. It was Experience Week, our quarterly cultural deep-dive that all new employees participate in within the first 90 to 180 days of their time with the company. Experience Week is a cross-functional, educational, and rewarding experience, and it’s always delivered by senior leaders at Code42.

“ New hires find their place to belong and are charged to make an impact at Code42. It is a powerful and unique experience that motivates and supports our employees. ”

During the week, executives share their experiences, talk about Code42’s values and give a bird’s eye view of the work their teams are doing to move our business forward. In addition, they share anecdotes about family life, hobbies and passions outside of work. Here are some of the snippets shared at our most recent Experience Week:

  • “Greatness is a choice. It’s being able to see things the way they could be,” said Mike Robbins, senior vice president of worldwide sales. “It’s not a function of circumstances. That’s not how greatness works. We need to choose it.”
  • “Working at Code42 doesn’t come with an instruction manual, it’s a chance to make an impact,” said Leslie Pendergrast, senior vice president of people. “It’s not a calm carousel ride, but instead a thrilling and exciting roller coaster.”
  • “As Mark Zuckerberg says, ‘If you’re not breaking stuff, you’re not moving fast enough,’” said senior vice president of research, development and operations Rob Juncker, as he charged the new hires to move fast and innovate.

Feedback from new hires that have gone through Experience Week affirm the personal value they place on the experience. “Every company should invest in their people like this,” said one attendee.

Code42 Experience Week 2018

Here are some more thoughts from Experience Week attendees:

  • “Thank you for taking the time to invest in this for all new hires. I can’t tell you how far it goes to really indoctrinate us into the culture and heartbeat of the company. As a remote employee, it was even more invaluable.”
  • “I learned a ton about what it will take to succeed at Code42 and emerged really energized to break out of my comfort zone.”
  • “I was inspired to bring passion and commitment every day and be in charge of my own development.”

Education and connection

As much as Experience Week is about equipping new hires with the context they need to be successful at Code42, it’s equally about connection — connection to our culture and values, and most importantly, our people. By the end of Experience Week, our cohorts of new hires have close connections to 30 to 40 employees from all across the company.

These connections are formed in part by the entertaining evening activities that are part of Experience Week. In the past, these activities have included Iron Chef style cooking competitions, Amazing Race inspired scavenger hunts, Segway tours, escape rooms, Minnesota Twins baseball games and happy hours with executives.

Capstone experience: a personal manifesto

The action-packed week ends with every member of the new hire cohort sharing their personal manifesto. It’s their chance to present themselves to the company in a personal and creative way. The entire company is invited to watch the presentations and learn about who our new employees are, what drives them personally, and how they plan to make an impact on the organization going forward.

We are only as good as our people. Experience Week is an investment in our team members. New hires find their place to belong and are charged to make an impact at Code42. It is a powerful and unique experience that motivates and supports our employees with the context and connections they need to pursue peak performance, individually and collectively.

Are you a difference-maker? Join our team and maybe we’ll see you at our next Experience Week. code42.com/careers 

Cure for the Windows 10 Migration Migraine

Keep precious data safe during an enterprise-wide OS upgrade

One-to-one device migrations, when an IT worker spends hours migrating a device to the Windows 10 platform, aren’t fun for anyone. They drain IT’s time and money and render workers idle as they wait for their devices. More importantly, they put the company at risk for data loss.

Gartner estimates that enterprises using one-to-one migration processes for Windows 10 upgrades could spend up to $445 per device. For a large organization with 2,500 employees, that can add up to more than $1.1 million. And that’s not even counting the loss of productivity as workers wait to get their devices back from IT. Some remote employees may even need to ship their device back to headquarters for the migration, adding additional time and cost.

With 2018 shaping up to be a peak year for Windows 10 migration, how can companies avoid the cost and disruption of a large-scale institutional operating system upgrade? And how can they protect valuable company IP while doing it?

“ By using Code42’s migration solution, companies can save time and money while allowing users to control their experience. ”

Faster, easier, safer

Luckily, savvy companies are turning to user-driven migration for Windows 10. By using tools such as Code42, these organizations are making migrations more scalable and repeatable, cutting costs while keeping their data safe. Using Code42’s migration solution speeds the Windows 10 migration from three hours to 30 minutes on average.

Code42 recommends two different Windows 10 migration processes for companies, based on their needs:

  • Classroom-style migration. For organizations not ready to give up full control to users, this one-to-many process can provide a good interim step on the journey to automation. As its name suggests, in this process, IT hosts events during which multiple users bring their devices and perform the migration themselves, with IT walking them through the process. As in any classroom, if a single user has a specific issue come up during the session, the IT “teacher” can provide some one-to-one guidance while the other users are self-migrating.
  • User-driven migration. Organizations can largely eliminate IT involvement in the Windows 10 migration—the dream of many IT teams—by implementing a fully user-driven process. Using Code42’s migration solution, users simply follow instructions and get in touch with IT only when a specific issue comes up. This approach can speed migrations by 75 percent and leave IT more time to focus on critical issues. Users also benefit by remaining in control of their data and making the migration when it’s convenient for their schedules.

A migration tool that works

To make either of these options work requires the right tool: a simple, intuitive, user-friendly system. Code42 provides this through:

  • Automatic, continuous endpoint backup. Any backup solution that requires manual user activity is doomed to fail because not all users will follow the protocol. Implementing Code42 lays the foundation for a successful migration to Windows 10 because we back up every version of every file, every 15 minutes. No matter how reliable—or not—users are, their endpoint data will be safe.
  • Clear, simple instructions for users. Organizations typically have users who run the gamut of comfort with technology. Code42’s system is powerful enough to facilitate a complex migration like one from Windows 7 to Windows 10, but easy enough for even the least technically savvy employee to walk themselves through the process.
  • Access to data during migration. For certain high-profile users, not being able to access their data for even an hour during migration is unacceptable. Code42 makes it easy for users to access their most recently used files while the other files are migrating.
  • Migration of profiles and device settings. After the Windows 10 migration, users will be up and running more quickly if their device looks, feels and performs as it did before the migration. Code42 migrates device settings so users don’t have to spend precious time doing it themselves.

From dreaded to done

IT teams and users often dread the process and aftermath of an operating system upgrade. By using Code42’s migration solution, companies can save time and money while allowing users to control their experience. More critically, Code42 ensures the security of valuable endpoint data during the Windows 10 migration. IT can focus on more mission-critical tasks and users can continue doing their jobs.

Code42 Diversity and Code42 Inclusion

Code42 is Committed to Diversity and Inclusion

What makes a company a great place to work? In our diverse world, having engaged and empowered employees requires more than just good pay and benefits. At Code42, we believe that employee satisfaction is enhanced when we go beyond just business goals, truly listen to who people are and make concrete efforts to include them. This is why we launched Belong at Code42, a team dedicated to creating a culture of inclusivity within the company.

Belong at Code42

Belong at Code42 is a group of 14 people from across all departments, skill levels, backgrounds and identities. The team comes together regularly to help the company fulfill three key goals for our employees: ensuring everyone is a resource, everyone has a place, and everyone thrives at Code42.

“We’re focused on the current state of diversity and inclusion in the company, how we hope to see things change, and what we can do to affect that change,” said Derek Sung, Code42 committee member and senior designer. “Our goal is to help employees feel like they can be their authentic self at work. It feels good to be a part of this, because it doesn’t feel like it’s just an HR exercise.”

“Previous companies I’ve worked at didn’t have much interest in inclusion,” said Code42 committee member and senior talent acquisition business partner, Heidi Daumen. “But focusing on diversity and inclusion is such a big part of building a culture. As a group, we work hard to develop goals that are actionable and measurable. It’s very hard to get 14 people in a room and not have it turn into strictly philosophical conversations. But we are doing it.”

Putting focus on inclusion

In its first six months, Belong at Code42 has taken concrete steps to make the company more inclusive for everyone, including hosting outside speakers and panel discussions, and delivering training for Code42 employees on a variety of diversity and inclusion topics. The employee handbook has been rewritten with more inclusive language to make employees of all backgrounds feel welcome. Code42 has signed both the Minnesota Technology Diversity Pledge and the National Tech Inclusion Pledge.

These positive steps have been noticed by the Code42 workforce as a whole. “People are really happy that this is happening,” said Daumen. “This is an environment that is very open to what we’re doing. Making sure that everyone feels comfortable and welcome when they come to work is only going to make the company better for all.”

One outward sign of success: Code42 was recently named one of Minnesota’s Top 150 Workplaces for 2018 by the Star Tribune. Of course, we don’t work to achieve an inclusive culture simply to win awards. We firmly believe that creating and maintaining an environment that supports authenticity and celebrates what makes us different ultimately benefits our customers. We have a big job here at Code42. The customers we support, the ideas we protect and the trust we maintain with our customers is the backbone of our company. When employees are happy and comfortable at work, they can better focus on meeting the needs of our customers. We all do our best work when we’re in a place where we feel like we truly belong.

For information about careers at Code42, visit code42.com/careers.

Zinpro Redefines Data Security for its Remote Workforce

Due to the evolving nature of cyber threats—including ransomware, cryptomining, inside actors and more—the definition of “data security” is shifting. Traditional data recovery, including backup and restore, is merging with security functionality to create more comprehensive data protection—the kind of protection companies need in a threat landscape where breaches happen even with the strongest security perimeters.

Luckily for organizations, there are strategies and tools out there to allow the kind of collaboration within IT and security that will reduce risk and save time and money.  Nowhere is this more important than in managing the IT needs of a remote workforce. A great example of best practices around this is Zinpro Corp., which uses Code42’s Backup + Restore and Security Center solutions to protect the data of its global employee base.

Zinpro secures and recovers their data with Code42.

Remote backup for global workforce

For nearly half a century, Zinpro has pioneered research and development of organic trace minerals that improve animal wellness and performance. With a tight focus on trace mineral nutrition, the private, family-owned company attributes its steady growth to the high caliber of its products and its workforce.

It now operates in 11 countries and markets its products in more than 70 countries. Continuous growth of a largely remote workforce brought IT challenges, such as providing reliable backup and monitoring of the company’s employee base. That’s where Code42 comes in.

Zinpro started using Backup + Restore five years ago to protect and mitigate data loss across its global workforce. The Backup + Restore solution has saved the day for Zinpro’s IT department many times.

In one example, an employee working in Belgium took her laptop to the Apple store to diagnose an issue. In order to reinstall the operating system, an Apple employee wiped her hard drive, deleting all of her files.

The employee, who hadn’t backed up her files locally, asked Zinpro’s IT department if anything could be done. Because Zinpro had been using Code42, they were able to restore everything to her computer.

“Without the Code42 backup, she would have lost everything,” said Andrew Williams, Zinpro’s systems engineer and client device specialist. “We were able to use Code42 to restore everything.” Andrew was a finalist in Code42’s 2018 Evolutionary Awards in the Catalyst category.

“ Zinpro is also expanding its use of Code42 Security Center, merging the success of its Backup + Restore practices with the solution’s data monitoring capabilities. The new approach is already reaping benefits. ”

Data visibility

Zinpro is also expanding its use of Code42 Security Center, merging the success of its Backup + Restore practices with the solution’s data monitoring capabilities. The new approach is already reaping benefits. Recently, when an employee left the company, Zinpro was unsure whether she had taken files with her.

Using Code42, Zinpro’s IT department was able to quickly check her computer to see if any files had been moved or transferred. “There was nothing to be worried about, everything was good to go,” said Williams. “Code42 helped put our minds at ease.”

As Zinpro has grown, it continues to add Code42 licenses for each employee. Williams, who is in charge of purchasing for the IT department, has had no trouble making the case for each employee to have a Code42 seat.

“Code42 has saved me many different times and it’s made my job 10 times easier,” said Williams.

Continuing its legacy of steady global growth, Zinpro has a bright future improving trace mineral nutrition for animals. And through its use of Code42 solutions, Zinpro’s IT department will be able to do its part in supporting the company’s employees and mission.

“Code42 is great,” says Williams. “Everyone at Code42 is easy to talk to. You can ask them anything. If they don’t know, they’ll find someone to get the answer for you.”

Code42 security industry awards

Gosh, Well, What Can We Say Except “Thank You?”

Wherever their data lives or moves, whether on endpoints or in the cloud, our customers trust us to protect their ideas, and we take that trust seriously. Ensuring their success is our number one mission here at Code42.

That’s why it is especially gratifying when we are recognized among industry innovators for finding new ways to make our customers’ data safer and workflows easier. We are thrilled to announce that in the first half of 2018 Code42 has received a number of industry honors:

  • Winner: Cyber Defense Magazine 2018 InfoSec Award
    Hot Company: Insider Threat Detection
  • Winner: Cyber Defense Magazine 2018 InfoSec Award
    Cutting Edge: Endpoint Security
  • Winner: 2018 SC Awards Europe
    Best Data Leakage Prevention Solution
  • Winner: Info Security PG’s Global Excellence Awards
    Security Products and Solutions for the Enterprise, Gold
  • Winner: Info Security PG’s Global Excellence Awards
    Endpoint Security, Silver
  • Winner: 2018 Fortress Cyber Security Awards
    Threat Detection
  • Finalist: 2018 SC Awards                                                          
    Best Data Leakage Prevention Solution

While we’re proud to make a difference in the lives of our customers, we also take pride in making Code42 a great place to work for employees. Code42 was recently named one of the Top Workplaces in Minnesota by the Star Tribune, our local newspaper. As a Top Workplace, Code42 joins the ranks of the most progressive companies in Minnesota, based on employee opinions measuring engagement, organizational health and satisfaction.

It’s the dedication and hard work of our employees that enable us to continue to fulfill our customer-first mission. With that said, we want to extend special thanks to our employees and customers whose passion for what they do has driven us for the last 17 years to become an industry leader in data security.

Facebook Twitter Google LinkedIn YouTube