Security-must-enable-people-Code42-Blog

Security Must Enable People, Not Restrain Them

Do you ever think about why we secure things? Sure, we secure our software and data so that attackers can’t steal what’s valuable to us — but we also secure our environments so that we have the safety to do what we need to do in our lives without interference. For example, law enforcement tries to keep the streets safe so that civilians are free to travel and conduct their daily business relatively free of worry.

Now consider how everyday police work keeps streets safe. It starts with the assumption that most drivers aren’t criminals. Officers don’t stop and interrogate every pedestrian or driver about why they are out in public. That type of policing — with so much effort spent questioning law-abiding citizens — would not only miss spotting a lot of actual criminal behavior, it would certainly damage the culture of such a society.

There’s a lot we can learn about how to approach data security from that analogy. Much of cybersecurity today focuses on trying to control the end user in the name of protecting the end user. There are painful restrictions placed on how employees can use technology, what files they are able to access and how they can access them. Fundamentally, we’ve built environments that are very restrictive for staff and other users, and sometimes outright stifling to their work and creativity.

This is why we need to think about security in terms of enablement, and not just restraint.

“ Security should be about enabling people to get their work done with a reasonable amount of protection — not forcing them to act in ways preordained by security technologies. ”

Prevention by itself doesn’t work

What does that mean in practicality? Consider legacy data loss prevention (DLP) software as an example. With traditional DLP, organizations are forced to create policies to restrict how their staff and other users can use available technology and how they can share information and collaborate. When users step slightly “out of line,” they are interrogated or blocked. This happens often and is mostly unnecessary.

This prevention bias is, unfortunately, a situation largely created by the nature of traditional DLP products. These tools ship with little more than a scripting language for administrators to craft policies — lots and lots of policies, related to data access and how data is permitted to flow through the environment. And if organizations don’t have a crystal-clear understanding of how everyone in the organization uses applications and data (which they very rarely do), big problems arise. People are prevented from doing what they need to do to succeed at their jobs. Security should be about enabling people to get their work done with a reasonable amount of protection — not forcing them to act in ways preordained by security technologies.

This is especially not acceptable today, with so much data being stored, accessed and shared in cloud environments. Cloud services pose serious challenges for traditional DLP solutions because of their focus on prevention. Since so many legacy DLP products are not cloud native, they lose visibility into what is happening on cloud systems. Too often, the result is that people are blocked from accessing the cloud services they need. Once again, users are treated like potential criminals — and culture and productivity both suffer.

This is also a poor approach to security, in general. As security professionals who have been around a while know, end-user behavior should never be overridden by technology, because users will find ways to work around overbearing policies. It’s just the law of governing dynamics and it will rear its head when the needs of security technologies are placed above the needs of users.

Where’s the value for users?

There is one last area I’d like to go over where traditional DLP falls short when it comes to providing user enablement, and it’s an important one. Traditional DLP doesn’t provide any tangible value back to staff and others when they are working in an environment protected with legacy DLP. All they typically get are warning boxes and delays in getting their work done.

In sum, traditional DLP — and security technology in general — doesn’t just prevent bad things from happening, it also too often prevents users from doing what they need to do. They feel restrained like criminals for simply trying to do their jobs. In actuality, a very small percentage of users will ever turn malicious. So why should we make everyone else feel like they are doing something wrong? We shouldn’t.

Code42 Next-Gen DLP

At Code42 we believe it’s essential to assume the best intentions of staff and other users. That’s why Code42 Next-Gen Data Loss Prevention focuses on identifying malicious activity, rather than assuming malicious intent from everyone. It’s why the product is built cloud-native: organizations aren’t blind when it comes to protecting popular cloud services, and users aren’t blocked from working the way they want to work. It also doesn’t require policies that need to be created and forever managed that pigeonhole users to work certain ways.

Finally, we believe in providing value to the end user. It’s why we provide backup and restore capability in Code42 Next-Gen DLP. This fundamentally gives users the freedom to make mistakes and recover from them, and it gives them the knowledge that that their data is also protected and safe.

Because it doesn’t block or interrogate users every step of the way, we believe Code42 Next-Gen DLP helps users to be more secure and productive, and enhances organization culture. It also provides the security team the opportunity to be an enabler for their end users, not an obstacle.

In this sense, Code42 Next-Gen DLP is a lot like good police work. It gives its users the freedom they need to move about the world without every motion being questioned for potential malicious intent. This is a very powerful shift in the workplace paradigm; users should be empowered to behave and collaborate as they want without fear or worry regarding the security technology in place.

Gene Kim on DevOps, Part 3: DevSecOps and Why It’s More Important Than Ever (Video)

We at Code42 were fortunate to have our good friend Gene Kim, author of The Phoenix Project and the leading expert on DevOps, stop by our office for a conversation about DevOps and its implications for security. One of the best parts of the visit for me was talking with Gene about our DevSecOps experiences here at Code42 and how we have brought security into the DevOps model.

Here at Code42, we are on a mission to secure our customers’ ideas. That’s why our DevOps journey included bringing security into the DevOps model. I’m proud to say that we’ve been profoundly successful bringing those security risk controls into our process and making it part of our engineering process.

Security is often viewed—especially by engineering— as the department of “No.” Yet, in the DevOps model, you’re trying to embody self-service and autonomy, which can be difficult to square with accountability.

As our DevSecOps model has come together, our security team has been taking the time to establish the expectations for the engineering side of the house, and we’ve been able to implement those controls. One of the most gratifying outcomes for me is, instead of an after-the-fact security scan, we’re now proactively dealing with security as we design and build our software.

Now, engineering has the freedom to do what they need to do, because they’re able to talk more openly and collegially with the security team. A lot of the answers that were “No” before, when explained in the right context, become “Yes,” because the security team can enable the engineers to move forward.

During our interview, Gene echoed the advantages of bringing security to the DevOps table. “It’s been really gratifying to see organizations … call it not DevOps but DevSecOps,” said Gene. “Truly integrating all the information security objectives into everyone’s daily work.”

Hear what else Gene had to say about DevOps and its implications for security.

If you haven’t already, be sure to check out the previous two installments in our three-part blog and video series with Gene where he talks about what it takes to become a DevOps organization and the role of culture.

Gene Kim on DevOps, Part 1: How Do You Become a DevOps Organization?

Gene Kim on DevOps, Part 2: The Cultural Impact of becoming a DevOps Org

Gene Kim on DevOps, Part 2: The Cultural Impact of becoming a DevOps Org (Video)

Gene Kim, author of The Phoenix Project and one of the most vocal thought leaders for DevOps, spent a day at Code42 headquarters in Minneapolis. During his visit, Gene talked about the optimal cultural conditions that must be in place for companies that embark on a DevOps journey and the advantages of bringing security to the table. This is the second installment in our three-part blog and video series, capturing our conversations with Gene.

As we’ve embarked on our own DevOps journey at Code42, we’ve experienced firsthand that the transformation must be embraced from a cultural perspective in order to make it happen. The core principals of DevOps require systematic thinking, coming together, gaining feedback and then at the same time, constant experimentation. For DevOps to work, it’s critical to have cultural norms that allow people to provide honest feedback without repercussions.

DevOps is not just for the engineering team. There’s something in DevOps that affects everybody from the systems architects to the operations teams to the very way in which QA is administered. In fact, the focus right now on privacy and security make the cultural perspective of DevOps more important than ever because it brings the security and engineering teams together in a very real way. That’s one of the things we at Code42 really appreciate about DevOps: that the cultural norms start to propagate around the organization, so you find groups collaborating across the company.

During my conversation with Gene, he reinforced the importance of team work. He said “Without a doubt, there has to be a sense of collegiality between information security and the engineering teams — that we are fellow team members working toward a common objective.  It’s so counter-intuitive how much more effective this is than the traditional high-ceremony and adversarial nature between infosec and everyone else!”

Listen to part two of my interview with Gene to hear what else he had to say about cultural norms, the absence of fear and empowering security.

“ Without a doubt, there has to be a sense of collegiality between information security and the engineering teams — that we are fellow team members working toward a common objective. ”

Check out the first part of our blog and video series with Gene’s for insights on how to become a DevOps org and watch for part three — why DevSecOps is more important than ever — coming soon.





Gene Kim on DevOps, Part 1: How Do You Become a DevOps Organization? (Video)

Gene Kim, author of The Phoenix Project, stopped by our offices. Gene, who is regarded in the industry as one of —if not the — most vocal enthusiasts of DevOps, is a friend of Code42 and a personal mentor of mine. I was thrilled to sit down and interview him. As a result of our visit, we created a three-part blog and video series, where we explore his views on DevOps — particularly security’s growing role. Our first installment opens with his thoughts on what goes into becoming a DevOps company.

The books Gene has written and his perspective on DevOps have changed the way we at Code42 think about our process. After going through our own DevOps journey, we’ve been optimizing our teams to improve our speed of delivery, ensuring we get our customers the features they need faster.

We are not the only ones to find ourselves on this transformational path. Many of our customers are on DevOps journeys of their own — or thinking about starting one — so we wanted to share our experiences and Gene’s best practices on becoming a DevOps organization.

When I was talking to Gene, I asked him about what it means to be a DevOps company, particularly in this day and age when security is such a top concern for businesses and consumers. We hope this video will help companies understand some of the implications and real advantages of adopting a DevOps model.

“ One of the biggest surprises coming off The Phoenix Project is just to see how much DevOps can dramatically improve the lives of not only developers, but also QA, operations and security. ”

During our conversation, Gene said, One of the biggest surprises coming off The Phoenix Project is just to see how much DevOps can dramatically improve the lives of not only developers, but also QA, operations and security.”

Be sure to check out the next two installments in our three-part blog and video series with Gene, where he talks about the role of culture in becoming a DevOps org and why DevOpsSec is more important than ever.

Code42 Forensic File Search: from Endpoints to the Cloud

Code42 Forensic File Search: from Endpoints to the Cloud

Think of your favorite bank heist movie. Ocean’s Eleven, The Italian Job, Die Hard — they all revolve around elaborate schemes to evade and overcome security: guards, metal detectors, badge and lock systems, and the imposing physical safe itself. It happens in real life, too. Thousands of bank robberies are reported to the FBI every year.

Now imagine you’re a bank manager and someone breaks into your safe. What’s one of the first things you’ll do? Look at your security camera footage. These recordings are the fastest and most reliable way to see what happened, who did it and what they took — so you don’t waste another precious minute while the thieves are making their getaway.

“ Now, we’re expanding the powerful investigation capabilities of Code42 Forensic File Search to follow your files into the cloud — starting with Microsoft OneDrive and Google Drive. ”

Code42 Forensic File Search: your cyber security camera

Today, organizations have a wide array of sophisticated cyber security tools designed to prevent and mitigate data loss. But any security pro who is being honest knows it’s a question of when a data breach will happen, not if. When a data loss event occurs, Code42 Forensic File Search is like a security camera for your entire digital environment. With Code42 Forensic File Search, you can “go to the tapes” to see exactly what happened, who was involved, what was taken and where it went. Code42 Forensic File Search is simply the quickest, most effective way to jumpstart your investigation efforts — so you can get your valuable assets back sooner.

Code42 Forensic File Search expands from endpoints to the cloud

We’re constantly looking for new ways to give businesses and security teams greater visibility to their data. We’ve pioneered capabilities that have brought unprecedented visibility to users’ endpoint devices. Now, we’re expanding the powerful investigation capabilities of Code42 Forensic File Search to follow your files into the cloud — starting with Microsoft OneDrive and Google Drive, and adding other leading cloud services platforms, like Box and Slack, in the near future.

Find any file, no matter where it lives — in seconds

As more and more enterprise workflows touch the cloud, there is a growing technology disconnect for security teams. There are tools that give them visibility to data that lives on-premises and on endpoint devices; and there are separate CASB tools that provide visibility to data that lives in cloud accounts. Code42 has bridged that gap by extending Code42 Forensic File Search to cover cloud services. That means you’ll now be able to use the product to easily and instantly search across your entire environment: your users’ endpoint devices and enterprise cloud accounts — whether users are online or offline.

You no longer need to spend weeks sifting through piles of data from multiple tools. Now you have a simple search bar that allows you to “go to the tapes” to find any file, no matter where it lives and moves — in seconds.

The Synergy of SIEM and Code42

I’ve been a user of security information and event management (SIEM) software for over a decade now. I loved it back in 2006, and it’s been incredible to watch SIEM tools evolve into a data security tool category that brings together a powerful community of administrators and a rich ecosystem of vendors, integrators and enhancements that continue to redefine adaptive response.

When I joined Code42, I was pleased to see that the company was already partnering with SIEM providers. Together, we are providing our customers an even more expanded view into the data that is living on their devices.

Code42 + SIEM: We’re both in the business of business resiliency

Code42 has always been a natural complement to SIEM solutions — and vice versa. In fact, to a large extent, Code42 and SIEM software share the same goals:

  • Securing your digital environment and protecting your data.
  • Monitoring activities in your environment and detecting threats —whether it’s an external attack or an insider threat.
  • Ensuring resiliency through rapid incident response and guaranteed recovery.
  • Enabling advanced investigation and forensics.

Or, to put it simply: We both help you prevent bad things from happening to your data and your ideas — and if something bad does happen, we help you see it quickly and recover faster.

“ By integrating directly into your ecosystem and your SIEM, the same data auditing functions you use today can be applied to your Code42 solution. ”

A powerful integration for visualization

As SIEM technology has evolved, Code42’s ability to integrate into SIEM ecosystems has also grown, allowing you to take the comprehensive data collection and data visibility you get from Code42 and feed it into your analytics-driven SIEM tool.

What’s that really mean for you? Code42-specific dashboards within SIEM applications, so you can easily visualize some of the things that matter most, such as:

In other words, you get real-time feedback on how we’re protecting your information and any risks that exist. And by integrating directly into your ecosystem and your SIEM, the same data auditing functions you use today can be applied to your Code42 solution. Your existing alerting and workflow pipeline can drive the Code42 alerts. That means we’ve made it easier for you to get up and running, easier for you to stay secure and faster for you to respond to events.

  • Prioritizing alerts: Leverage your SIEM’s smart monitoring capabilities for an at-a-glance look at your most critical alerts — failed backups, server issues, data exfiltration, etc. — so you can prioritize action.
  • Validating backups: Get a real-time look at how many users, how many devices and how much data are covered by Code42.
  • Monitoring endpoint data storage: See exactly how much data is being stored in each device — so you can see if that number changes drastically or unexpectedly.
  • Classifying endpoint data: Know what kinds of files you’re backing up —how much of your storage is made up of Word docs, emails, Excel files, coding files, etc.

Synergistic visibility

Like any good partnership, this one’s all about synergy. In this case, it’s synergistic visibility (say that five times fast!). Code42 brings deeper visibility to SIEM applications, so the powerful tools can see all the data living on all your devices. And SIEM tools give you an intuitive visualization of Code42 —both how Code42 is protecting your data, and what your users are doing with your data. All that adds up to identifying risks sooner and enabling faster remediation, so you can keep risks from becoming irreparable damage. Together, we’re helping you make smarter, better decisions in less time.

Code42 Restores Files, Moods and Attitudes

Here’s a story you’ll probably recognize: Because there’s no sense reinventing the wheel, you use an existing file—for instance, an Excel file or PowerPoint presentation—as the starting point for a new project. As you transform that old file into something brilliant and new, you instinctively hit CTRL+S (because you don’t want to lose that work!)—and unintentionally overwrite the original file, destroying your previous (yet still valuable) work.

You may have also lived this story: You’re working diligently when an email or a webpage opens a pop-up. Thanks to clever trickery, the “OK” and “Cancel” buttons are renamed or the question is misleading, and you’re duped into the wrong click. Suddenly, you feel the heat from your computer as ransomware begins encrypting all your files.

Another painfully familiar tale: Your computer dies or is lost. A day later, your trusty IT team hands you a beautiful new one. This new computer is clean, pristine, fast and slick—but has none of your information on it.

The stages of data loss grief

I’ll bet everyone has experienced at least one of these disasters, so you also know the feelings of disbelief, rage, guilt and sadness that go with them. It’s a big deal! Your ideas are lost. Your data is gone. Your future productivity is marginalized as you scrounge around to find bits and pieces of your files and work.

“ We understand the value of your data; we understand the risk it constantly faces; and we understand the raw emotion of losing (and recovering) that value. ”

I know these feelings all too well. In fact, just last month, I ended up wiping out a presentation two days before I was due to take the stage as a keynote speaker. But it took me less than a minute to recover the file, because, not surprisingly, we here at Code42 have our agent deployed on every endpoint. This was just the latest, deeply personal reminder of why we do the work we do at Code42—why we work so tirelessly to protect your (and my) data. We understand the value of your data; we understand the risk it constantly faces; and we understand the raw emotion of losing (and recovering) that value.

Four big improvements make Code42 restores better than ever

In the last year, we’ve been focusing on updating our technologies to make your restore process even better. Here are four ways we’re taking data restores to a whole new level:

  • Speed: We know that the speed of a restore is at the heart of our solution. When you lose a file, every minute counts. In the last year, we’ve invested time in optimizing our technologies for the new file sizes we expect in 2018. For some of our customers, this has resulted in a 10x improvement in performance.
  • Push Restores: We’ve made a lot of changes to our technology and message queueing to make the push restores work much better. Ironically, modern computing sometimes works against us; computers have gotten so good at understanding their workload that they optimize for the operations they perform the most frequently. Statistically, the Code42 infrastructure does a lot more backups than restores—but those restores (your restores) need to be as fast as possible. We’ve re-trained our servers and message queuing to make sure that your restores are always our top priority.
  • Security: When you store as much data as we do at Code42, making sure it’s safe is absolutely critical. I was thinking about this recently during an internal security exercise. All customer data protected with Code42 is protected with the strongest possible data encryption both in transit and at rest. We continue to find ways to make your precious files even more secure.
  • Bulk Restores: Finally, we’ve done a lot to make sure that even if you are doing massive restores, they are still fast and easy. Whether it’s users recovering an entire machine in minutes, or organizations doing widespread device-to-device migrations (in case of an OS Migration or hardware refresh), we’ve minimized the time and the pain.

No matter how you use Code42, we take pride in taking those “much ado” moments and turning them into “nothing.” We love hearing that “Oh my gosh, thank you so much,” that comes from customers when they recover all of their lost files, and we’re proud to provide the technology that lets you do this for your users.

At Code42, we restore files, moods and attitudes.

The Data Security Sandwich: A Recipe for Innovation

Big Data is one of the most overused buzzwords of the decade. The reality is that you know there’s huge potential value in your data. You’re collecting more than you know what to do with. The real challenge is finding or developing tools to extract that value and achieve that potential.

The ultimate data security sandwich

One of our new customers recently asked me why we combined our Code42 Backup + Restore and Code42 Forensic File Search solutions into a single agent. To me, it’s like explaining the appeal of the sandwich: You’ve got great bread. You’ve got great meat. You’ve got great cheese. Sure, you could enjoy them separately; but putting them together creates something far better.

Think about the data sitting on your users’ endpoints. Code42 Backup + Restore takes all that data and—through the magic of comprehensive backup and speedy restore—gives you the ability to support data protection, ensure business continuity and drive business resiliency. Code42 Forensic File Search takes that same data and gives you complete visibility. You can understand what your data looks like—how it’s created, where it lives and how it moves. You can understand its value—and track the movement of that value. You can further support data protection and compliance, while speeding and simplifying recovery and remediation.

Sure, you can use one product without the other—but then you’re not making the most of your users’ data.

A recipe for innovation

There’s probably no food item that has seen more variation and innovation than the sandwich. Likewise, (as always) our customers are much smarter than we are, and they’re already finding smart new ways to innovate by combining our two products:

  • Improving backup and simplifying data classification: Organizations keep looking for ways to understand the value of the ideas and files in their organization, get visibility into where they are stored, and find ways to classify data types and usage. With Code42 Forensic File Search, this classification becomes a lot easier. Today, we’re seeing organizations that have expanded their usage of Code42 with Code42 Forensic File Search ask questions about what files are not in their backups, and they are then using our scripts via APIs to add them. In addition, the query capabilities of Code42 Forensic File Search make it much easier to classify the value of data based on the type of intellectual property they are creating. Clearer visibility makes life easier.
  • Implementing data privacy and achieving GDPR compliance: By the time this blog goes live, GDPR will officially be in effect—can you believe it? A realistic view of data is the core of being able to respond and comply with GDPR. Organizations are already looking to use Code42 Forensic File Search to meet the GDPR’s “right to be forgotten” mandate—ensuring they can find files on their network and eliminate them—as well as ensuring compliance with the “business need” to collect information. In a world where we continue to see file decentralization, having a single lens to find files across an organization and systematically eliminate them is the only way to ensure an organization has successfully eliminated private information of customers.
  • Stronger security: Code42 Forensic File Search is being used for everything—and I mean everything—under the sun. The other day I learned that one of our customers was getting the MD5 hashes of new malware on a scheduled basis, and then looking across their organization for these new hashes as they were added to AV feeds, so they could ensure no existing instances existed. Quite creative! But here’s an even better example of how these two tools are better together: Code42 customers have already instrumented the Code42 Forensic File Search capabilities back into their Backup + Restore solution—and tied them to the Restore APIs as well. These organizations have taken the alerts fired from detection capabilities, pulled those back into SIEM systems, and created secure incidents in IT Service Management (ITSM) systems. They’ve added Code42 to the workflow to identify infected machines using Code42 Forensic File Search, and then used Code42 restore capabilities to pull the suspect file into a sandbox environment for a security researcher to examine. Now that’s synergistic value.

Aligning the needs of your business and your users

One last story on how companies are viewing the combined value of these two solutions: Last week, while talking with a very progressive CISO, he stopped me and said, “Rob, if I’m going to monitor my users more, I’d like to give them value back.” He explained that while Code42 Forensic File Search was his primary use case, his IT team decided to purchase the Code42 Backup + Restore capabilities too because “we wanted to give the users something back” for the visibility they gave to IT. It was a great sentiment, and his users responded with excitement. His users get the peace of mind of working continuously, without fear of losing their work or their data—and he and his team get the visibility they need to secure their business.

Are you making the most of your users’ data?

If you’re like me, all this sandwich talk means an early lunch. But before you go, ask yourself a simple question: Are you making the most of your users’ endpoint data? Or are you leaving some of that potential value unrealized?

Accelerating Incident Response with Forensic File Search

A streamlined incident response process depends on collaboration between security and IT teams. However, in many organizations, these teams often work in silos, with separate technologies, priorities and resources. With Code42 Forensic File Search, security and IT teams can come together with a unified incident response process.

By submitting this form, you agree to Code42’s Privacy Policy.

GDPR May Not Apply to You. Follow it Anyway

I recently spoke at a small business event, and I asked for a show of hands for those governed by various common data privacy regulations (PCI, HIPAA, etc.). I saw giant smiles on the faces of those not raising their hands—a sense of relief for having avoided the extra discipline and effort that compliance requires. My advice to that relieved group: pick a data security regulation anyway—any one of them—and follow it.

With the GDPR deadline just days away, a lot of organizations in the U.S. are feeling like those lucky few small business owners, thrilled that they don’t fall under the new GDPR regulations. My advice: follow it anyway. Here’s why:

The U.S. will copy elements of GDPR—sooner than you think

The U.S. tends to follow rather than lead when it comes to data privacy regulations. If history repeats itself, U.S. regulators will follow the tenets of GDPR—and likely enhance it (read: make requirements more specific and stricter) based on how GDPR enforcements shake out in the coming months and years. By starting the process of achieving compliance today—before deadlines rush timelines—U.S. companies can take the time to make smart decisions, build future-proof strategies and spread the costs out over time.

U.S. consumers want GDPR-level privacy

We’re seeing a big change in public awareness of data privacy. Everyday people—not just data security pros and regulators—are tuning into the details of what data companies collect about them, and how that personal data is used. As consumers, we’re becoming aware of all the new and terrifying ways our privacy is up for sale. The headline example of this is the Facebook/Cambridge Analytica case. There’s huge value in showing your customers that you go above and beyond, and GDPR is centered on concepts that customers understand and love: consent and the “right to be forgotten.” Moreover, you definitely don’t want to look like you’re taking the easy way out at the expense of your customers’ privacy.

GDPR is good business practice

In board rooms around the country, CEOs are getting grilled on data privacy and data security. No company wants the same embarrassment, fines and costly brand damage that Facebook is enduring. The basic tenets of GDPR—privacy by design, privacy by default, etc.—aren’t really revolutionary. They’re now just best practice for any digital business.

Proactively adopting the tenets of GDPR forces a solution to the fact that most companies don’t have the data visibility needed to understand and implement next-generation data privacy. You need to consider all the vectors within your digital ecosystem—look at all the endpoints floating around your world, instead of just your networks and servers. And you can’t treat all data the same way. You have to be able to recognize your most valuable and sensitive data—and see where it lives and how it moves.

Of course, proactively going above and beyond to secure customer data is a big challenge, to say the least. But, I recently saw something on TV that looked like a much bigger hassle: Testifying in front of Congress. 

Accelerating Incident Response with Forensic File Search

A streamlined incident response process depends on collaboration between security and IT teams. However, in many organizations, these teams often work in silos, with separate technologies, priorities and resources. With Code42 Forensic File Search, security and IT teams can come together with a unified incident response process.

By submitting this form, you agree to Code42’s Privacy Policy.

Lesson From the Road: The Security and IT Partnership

Lesson From the Road: The Security and IT Partnership

The last two weeks have been filled with travel for me, and I’ve had many opportunities to talk with security practitioners about the realities they face on a daily basis.

At our Evolution customer conference and the RSA Conference in California, as well as at the CIO Perspectives event in New York City, I heard validation of something I’ve believed for a long time: Security continues to be democratized and is a shared responsibility of everyone. Now more than ever, having security and IT teams work together as partners is essential to ensure security alongside user freedom.

For example, I had the pleasure of being part of a panel discussing security challenges facing CIOs in today’s modern age at the CIO Perspectives event. There, I heard some common themes as I spoke with countless CIOs and CISOs:

  • No one has enough budget to fulfill the needs: We heard how CIOs and CISOs are looking at “two-fer” hires who bring an IT capability along with the ability to solve security controls, essentially functioning as members of both the security and IT teams.
  • No one has enough staff: IT and Security experts are in high demand and the skill gap is challenging. Often, CISOs are turning to IT experts to help implement policy and governance and validate compliance.
  • No one feels safe enough: In today’s world, IT experts know their users are under attack. Security experts know that “soft spots” exist in every organization and abating them presents a challenge.

Security and IT are separate disciplines, and yet CISOs are looking at ways to share resources between the two and, in some cases, find hires that can fulfill the responsibilities of both. Budget pressures aside, there’s perhaps an unconscious reason why technology leaders are exploring the overlap between security and IT: When these two teams work together, both security and IT are improved.

In many cases, security and IT teams don’t see eye-to-eye, which forces conflict over prioritizing investigations versus getting users back up and running when data security incidents strike. When security and IT are separate functions, they typically operate in silos, using different data sets to triage incidents. This results in duplication of work and wasted time validating each other’s findings. And, obviously, both teams are stretched thin and have difficulty accessing each other’s tools and data sets, leading to unneeded delays in investigation, response and recovery.

When using a common set of tools for incident response, critical information is gathered more quickly and accurately. At our Evolution customer conference, we announced new features and products to arm security and IT with the capabilities they need to accelerate incident response:

  • The new Code42 Cloud: fully cloud-native deployment of our capabilities, allowing customers to retain their encryption keys while having zero software on-premises.
  • The new Code42 Forensic File Search product: complete visibility into your data wherever it is in the world, at any time, with real-time results–even when endpoints are offline.

Code42 Forensic File Search is designed to quickly equip security and IT teams to answer the most probing security questions, reducing investigation times for cybersecurity incidents. It is our sincere hope that Code42 Forensic File Search can help move security and IT teams towards the partnership model that’s increasingly essential for today’s enterprise. With security now the responsibility of everyone in an organization, it is more critical than ever that the key players in incident response, security and IT, have the right tools to quickly, reliably and accurately gather information about data security incidents.

Facebook Twitter Google LinkedIn YouTube