MacDonald-Miller Boosts Mobile Workforce Productivity with Code42 (Video)

Ineffective data security strategies are expensive. Whether it’s an IT team trying to save corrupted files or perform manual data storage tasks, an employee having to redo work because a file was irretrievably deleted, or lost sales due to stolen IP, the cost in time, productivity and revenue can add up fast.

Recent research by the Ponemon Institute found that the global average cost of a data breach is $3.86 million, and the average cost for each lost or stolen record containing sensitive information is $148. However, much of that lost productivity can be mitigated with a comprehensive data security strategy that includes effective backup, restore, user self-service and legal hold tools.

Case in point: MacDonald-Miller, a full-service, design-build mechanical contractor in the Pacific Northwest, has developed and implemented a multi-faceted data security strategy that uses Code42 to save time and safeguard valuable company IP. With more than 1,000 employees — many of them mobile workers moving around to different job sites — and 10 locations, it’s critical for MacDonald-Miller’s IT team to have the right tools in place to keep its diverse workforce at maximum productivity. They turned to Code42 to help.

Mitigating employee downtime

With a highly mobile workforce of contractors, foremen, electricians, plumbers and other workers at different job sites, maintaining productivity is critical. If blueprints or plans are lost throughout the day, that can result in expensive idle time.

“All of a sudden, they can’t work,” says Eddie Anderson, help desk support agent for MacDonald-Miller facility solutions. “That’s an expensive workforce to have on hand.”

Previously, restoring lost files was a highly manual, labor intensive process with a low success rate. Workers had to drive to the company’s central location in Seattle to have the IT team work on the problem.

“We’d have to dig through recycle bins, looking for previous versions,” says Chad Tracy, network administrator for MacDonald-Miller facility solutions. “If it really came down to it, we’d have to scan the hard drive to search for missing sectors of files.”

Now, with Code42 Backup + Restore, MacDonald-Miller is saving time on lost file incidents like this, freeing up IT to take on more strategic work.

“We’re saving an hour if not more per restore,” says Tracy. “We’re utilizing that time to really revamp a lot of our knowledge base articles, help users understand self-service, get into that culture mindset and give us creative freedom. We can now jump into things like augmented and virtual reality, which is helping us as a very powerful sales tool.”

Leveraging employee self-service

Because user sophistication varies across MacDonald-Miller’s 1,000-plus employee base, developing self-service tools for IT tasks can be a challenge.

“Our engineering team is very tech-savvy. Then we have electricians and plumbers who, quite frankly, would not like to use a computer ever,” says Anderson. “When we look at a solution for self-service, it needs to be able to hit all those different aspects of our company.”

Previously, when users needed to restore a file, the process was very hands-on and manual. They would call the IT service desk and the IT personnel would have to figure out whether they would need to drive in to the central location for hands-on support.

Now, with Code42, users are able to perform their own restores. This boosts workforce productivity for both the employee needing the restore and the IT department. One sales team member accidentally deleted a bid proposal right before a presentation. She was able to use Code42 to restore a previous version of the file on her own.

“One of the best parts was, IT didn’t even know about it until she came and told us,” says Anderson.

Protecting valuable IP

MacDonald-Miller’s unique value proposition includes designing and blueprinting buildings, and then sending in a full team of plumbers, electricians and sheet metal workers to work on the build. With all that valuable design IP to protect, having an effective legal hold process is critical.

“Prior to Code42, our legal hold process was very vague,” says Tracy. “HR or IT had to find the user’s computer and manually try to search through documents, pictures and Excel files to see what may or may not have been on the user’s computer at the time of termination.”

Now, with Code42, MacDonald-Miller can use a portal to set up a legal hold for users and then monitor whether they’re copying documents on their personal drives.

“We had a pretty high-profile gentleman leaving the company,” says Anderson. “Through that portal, we were able to monitor his file history and found out 90 gigs of sales opportunities and other critical data had left to the network onto his external drive. Before Code42, there was no way of ever knowing that was happening.”

Schneider Electric Saves Time and Productivity with Code42 (Video)

Code42 customer Schneider Electric is a global specialist in energy management and automation. The company helps its customers manage energy and processes in homes, commercial buildings, data centers and industries. With such a wide variety of projects in the organization, the company’s IT desk also faces a broad range of requests from employees. Fortunately, Schneider Electric is a Code42 customer, and the self-service features of the Code42 platform help keep minor tasks like device migrations and file restores from getting in the way of more pressing IT projects.

Schneider Electric Infrastructure Architect Brian Junker and Endpoint Solutions Senior Engineer Austin Joe recently spoke to us about how Code42 helps them preserve the productivity of both the IT team and end users.

In this video, they discuss how Code42’s self-service restore features remove the burden of file restores from IT:

In the second video, Brian and Austin discuss how those same self-service restore features are saving time in device migration and tech refresh projects — a task that traditionally eats up a lot of hours for both IT and the end user.

Code42 Experience Week: Connecting, Learning and Values

Recently, a cohort of about 30 talented new Code42 hires spent a week with our leadership team, taking in their advice and wisdom. It was Experience Week, our quarterly cultural deep-dive that all new employees participate in within the first 90 to 180 days of their time with the company. Experience Week is a cross-functional, educational, and rewarding experience, and it’s always delivered by senior leaders at Code42.

“ New hires find their place to belong and are charged to make an impact at Code42. It is a powerful and unique experience that motivates and supports our employees. ”

During the week, executives share their experiences, talk about Code42’s values and give a bird’s eye view of the work their teams are doing to move our business forward. In addition, they share anecdotes about family life, hobbies and passions outside of work. Here are some of the snippets shared at our most recent Experience Week:

  • “Greatness is a choice. It’s being able to see things the way they could be,” said Mike Robbins, senior vice president of worldwide sales. “It’s not a function of circumstances. That’s not how greatness works. We need to choose it.”
  • “Working at Code42 doesn’t come with an instruction manual, it’s a chance to make an impact,” said Leslie Pendergrast, senior vice president of people. “It’s not a calm carousel ride, but instead a thrilling and exciting roller coaster.”
  • “As Mark Zuckerberg says, ‘If you’re not breaking stuff, you’re not moving fast enough,’” said senior vice president of research, development and operations Rob Juncker, as he charged the new hires to move fast and innovate.

Feedback from new hires that have gone through Experience Week affirm the personal value they place on the experience. “Every company should invest in their people like this,” said one attendee.

Code42 Experience Week 2018

Here are some more thoughts from Experience Week attendees:

  • “Thank you for taking the time to invest in this for all new hires. I can’t tell you how far it goes to really indoctrinate us into the culture and heartbeat of the company. As a remote employee, it was even more invaluable.”
  • “I learned a ton about what it will take to succeed at Code42 and emerged really energized to break out of my comfort zone.”
  • “I was inspired to bring passion and commitment every day and be in charge of my own development.”

Education and connection

As much as Experience Week is about equipping new hires with the context they need to be successful at Code42, it’s equally about connection — connection to our culture and values, and most importantly, our people. By the end of Experience Week, our cohorts of new hires have close connections to 30 to 40 employees from all across the company.

These connections are formed in part by the entertaining evening activities that are part of Experience Week. In the past, these activities have included Iron Chef style cooking competitions, Amazing Race inspired scavenger hunts, Segway tours, escape rooms, Minnesota Twins baseball games and happy hours with executives.

Capstone experience: a personal manifesto

The action-packed week ends with every member of the new hire cohort sharing their personal manifesto. It’s their chance to present themselves to the company in a personal and creative way. The entire company is invited to watch the presentations and learn about who our new employees are, what drives them personally, and how they plan to make an impact on the organization going forward.

We are only as good as our people. Experience Week is an investment in our team members. New hires find their place to belong and are charged to make an impact at Code42. It is a powerful and unique experience that motivates and supports our employees with the context and connections they need to pursue peak performance, individually and collectively.

Are you a difference-maker? Join our team and maybe we’ll see you at our next Experience Week. code42.com/careers 

Code42 Diversity and Code42 Inclusion

Code42 is Committed to Diversity and Inclusion

What makes a company a great place to work? In our diverse world, having engaged and empowered employees requires more than just good pay and benefits. At Code42, we believe that employee satisfaction is enhanced when we go beyond just business goals, truly listen to who people are and make concrete efforts to include them. This is why we launched Belong at Code42, a team dedicated to creating a culture of inclusivity within the company.

Belong at Code42

Belong at Code42 is a group of 14 people from across all departments, skill levels, backgrounds and identities. The team comes together regularly to help the company fulfill three key goals for our employees: ensuring everyone is a resource, everyone has a place, and everyone thrives at Code42.

“We’re focused on the current state of diversity and inclusion in the company, how we hope to see things change, and what we can do to affect that change,” said Derek Sung, Code42 committee member and senior designer. “Our goal is to help employees feel like they can be their authentic self at work. It feels good to be a part of this, because it doesn’t feel like it’s just an HR exercise.”

“Previous companies I’ve worked at didn’t have much interest in inclusion,” said Code42 committee member and senior talent acquisition business partner, Heidi Daumen. “But focusing on diversity and inclusion is such a big part of building a culture. As a group, we work hard to develop goals that are actionable and measurable. It’s very hard to get 14 people in a room and not have it turn into strictly philosophical conversations. But we are doing it.”

Putting focus on inclusion

In its first six months, Belong at Code42 has taken concrete steps to make the company more inclusive for everyone, including hosting outside speakers and panel discussions, and delivering training for Code42 employees on a variety of diversity and inclusion topics. The employee handbook has been rewritten with more inclusive language to make employees of all backgrounds feel welcome. Code42 has signed both the Minnesota Technology Diversity Pledge and the National Tech Inclusion Pledge.

These positive steps have been noticed by the Code42 workforce as a whole. “People are really happy that this is happening,” said Daumen. “This is an environment that is very open to what we’re doing. Making sure that everyone feels comfortable and welcome when they come to work is only going to make the company better for all.”

One outward sign of success: Code42 was recently named one of Minnesota’s Top 150 Workplaces for 2018 by the Star Tribune. Of course, we don’t work to achieve an inclusive culture simply to win awards. We firmly believe that creating and maintaining an environment that supports authenticity and celebrates what makes us different ultimately benefits our customers. We have a big job here at Code42. The customers we support, the ideas we protect and the trust we maintain with our customers is the backbone of our company. When employees are happy and comfortable at work, they can better focus on meeting the needs of our customers. We all do our best work when we’re in a place where we feel like we truly belong.

For information about careers at Code42, visit code42.com/careers.

Code42 security industry awards

Gosh, Well, What Can We Say Except “Thank You?”

Wherever their data lives or moves, whether on endpoints or in the cloud, our customers trust us to protect their ideas, and we take that trust seriously. Ensuring their success is our number one mission here at Code42.

That’s why it is especially gratifying when we are recognized among industry innovators for finding new ways to make our customers’ data safer and workflows easier. We are thrilled to announce that in the first half of 2018 Code42 has received a number of industry honors:

  • Winner: Cyber Defense Magazine 2018 InfoSec Award
    Hot Company: Insider Threat Detection
  • Winner: Cyber Defense Magazine 2018 InfoSec Award
    Cutting Edge: Endpoint Security
  • Winner: 2018 SC Awards Europe
    Best Data Leakage Prevention Solution
  • Winner: Info Security PG’s Global Excellence Awards
    Security Products and Solutions for the Enterprise, Gold
  • Winner: Info Security PG’s Global Excellence Awards
    Endpoint Security, Silver
  • Winner: 2018 Fortress Cyber Security Awards
    Threat Detection
  • Finalist: 2018 SC Awards                                                          
    Best Data Leakage Prevention Solution

While we’re proud to make a difference in the lives of our customers, we also take pride in making Code42 a great place to work for employees. Code42 was recently named one of the Top Workplaces in Minnesota by the Star Tribune, our local newspaper. As a Top Workplace, Code42 joins the ranks of the most progressive companies in Minnesota, based on employee opinions measuring engagement, organizational health and satisfaction.

It’s the dedication and hard work of our employees that enable us to continue to fulfill our customer-first mission. With that said, we want to extend special thanks to our employees and customers whose passion for what they do has driven us for the last 17 years to become an industry leader in data security.

3D Printing: From Employee Hobby to Life-Changing Tech

At Code42, our employees firmly believe that technology can be used to make the world a better place. As an organization, we’re also big promoters of employees volunteering for organizations they believe in. Sometimes, the two beliefs come together seamlessly. Here’s an example of one philanthropic project that involves using technology for the greater good: making 3D-printed prosthetic hands.

Code42 Software Engineers Joseph Bozarth and Tom Florin have been working with e-NABLE, a nonprofit that allows volunteers to create hands and arms “for those who were born missing fingers or who have lost them due to war, disease or natural disaster.” The Washington state-based organization is entirely operated by volunteers who create free 3D-printed hands and arms for people around the world in need of an upper limb assistive device. While many of the prosthetics are suitable for and strong enough for plumbers and electricians, many of the individuals the organization works with are children, who will need prosthetics of several different sizes as they grow.

The Code42 volunteers

Joseph and Tom have both been with Code42 since 2016. Tom said one of the big attractions to working here is the company’s “strong unselfish desire to see us succeed in building things.” Joseph agreed. “Being afforded the opportunity to take time off to give back to the community to make a difference is rarer than it should be,” he said. Both say they’ve never worked anywhere before that supported volunteering.

Around Code42, both Tom and Joseph are well-known for their shared “addiction” to 3D printing. “A while back, Tom came to me and asked if I would be interested in getting involved with an organization that involves 3D-printing for those in need,” said Joseph. e-NABLE provided a perfect outlet.

“ Getting the chance to work on projects that give back to the community is rewarding. I’d be doing this project even if I didn’t work at Code42, but it is nice to know that my company is supportive and encouraging of my efforts. ”

How it’s helping today

“Traditional prosthetics can be extremely expensive,” said Joseph. “Most people, I don’t think, realize just how expensive a prosthetic can be and to significantly lower that barrier for people is great.” A traditional basic hook-style prosthetic can easily cost $400 to $600. Joseph stressed that the costs can stack up considerably for children, who will need multiple prosthetics as they grow.

In comparison, printed hands cost under $20, and they can easily be enlarged as kids grow. Tom added that while they’re helping make prosthetics more affordable, they also are helping children express themselves. “I have seen volunteers even theme the prosthetics after superheroes like Captain America or Iron Man.”

Bringing it all home

Volunteering helps others, of course, but it also benefits those who do the volunteering. Tom said that this work has helped him learn more about 3D printing in general and how this young field is full of untapped potential. “I think that having the opportunity to work on projects like this is special because it shows Code42 is aware of the needs of others.”

“Having creative outlets, in general, is important to stay engaged at any job,” added Joseph. “Getting the chance to work on projects that give back to the community is rewarding. I’d be doing this project even if I didn’t work at Code42, but it is nice to know that my company is supportive and encouraging of my efforts.”

Code42 supports the efforts of volunteers like Tom and Joseph with our Volunteer Time Off (VTO) program. Since 2016, we’ve been promoting volunteerism via Code42 Cares, giving every employee two paid days off per year to volunteer for causes they’re passionate about.

For more information about e-NABLE, including how to become an approved creator for the organization, visit enablingthefuture.org.

Welcome Aboard to our 2018 Interns!

Two offices. 1,678 applicants. 21 new summer interns.

Code42 recently welcomed a new class of summer interns, and we couldn’t be more excited to have them join us for the summer. The 21 young people who make up the 2018 summer intern class are unique, brilliant and valued members of our team.

At Code42, our internship program is built around three guiding principles: To provide interns with real-world professional experiences; to build meaningful connections that last a lifetime; and to receive real-time feedback, evaluation and mentoring.

“I have been looking forward to this internship since I received the offer in December,” said product design intern Stephanie Zapuchlak. “I came in with high expectations and somehow Code42 and my wonderful team have blown those expectations out of the water. Not only am I working on real-life projects that I can add to my portfolio, but I also have acquired a second family in my team.

“I also was fortunate enough to help with the User Experience Professionals Association event, where I networked with other UX professionals from around Minnesota. I beamed with pride as my team spoke passionately about product design while on the panel. 10/10 internship!”

“ I came in with high expectations and somehow Code42 and my wonderful team have blown those expectations out of the water. ”

Over the course of their 13 weeks with us, our interns will be totally immersed in our culture and get a chance to live out our Code42 values. Our interns will also participate in a “#code42coffeeconnections” social media challenge, attend a night of baseball with their managers and mentors, and use their Volunteer Time Off (VTO) days to give back to the community and leave the world a better place.

During their time at Code42, the interns will also have the opportunity to join our executive team during weekly “Lunch and Learn” sessions, giving them a unique opportunity to learn from our senior leaders in a small group setting. Additionally, interns are involved in their team’s day-to-day projects, helping achieve team goals and metrics. This type of responsibility and real-world experience is truly where the program’s value can be found and what will make their experiences unforgettable. We are proud to play a critical part in helping these talented students build the lifelong skills they need for a successful career.

“ While I received a solid foundation at school, I was craving a challenge and exposure to real-world problems and applications. I got exactly what I hoped for! ”

“Prior to my internship with Code42, my experience was limited to my computer science courses,” said development intern Jack Hysell. “While I received a solid foundation at school, I was craving a challenge and exposure to real-world problems and applications. I got exactly what I hoped for! In just the few short weeks that I have been here, I have worked with internal APIs, implemented JUnit tests, and delved into Spring Boot applications. Perhaps the greatest part of this experience has been my team interactions. I’m not treated like an intern. My mentor and colleagues assign real problems, and encourage me to provide input. While it can be terrifying at first, full immersion is truly the best approach. I am definitely a different developer than I was three weeks ago, and I can’t wait to see where I am at the end of this experience!”

Congratulations interns, welcome to the team!

Code42 STEM

On Coder Day, Code42 Invests in its Families and a More Technical Future

At Code42, one of the ways we invest in our employees is to invest in their families – which is why Take Our Daughters and Sons to Work Day is a highlight of our year. In Code42-style, we call it “Bring Your Coder to Work Day.” Employees bring their kids to the office for a first-hand look at what Mom or Dad does at work – and to take part in some fun science and tech activities while they are at it.

This year, on April 26th, we opened our doors at our Minneapolis headquarters to welcome 200 kids – more than ever. They became “Junior Guardians” for the day (a theme based off of the Guardians of the Galaxy movies), learned about our core values, joined sing-a-longs and paraded through the office in costumes they created. Older children learned to code with binary numbers and built their first websites. There was even a chance to learn about mindfulness and give yoga a try.

Coder Day is a blast, but it’s a lot more than just a good time. Coder Day gives the next generation an opportunity to experience creating technology, not just using it. Exposing our children to STEM topics helps them learn more about the world and sets them up for success in a more technical future.

Coder Day is made possible by the amazing volunteers who dedicated their day to teaching our youth and making the experience a unique and memorable one for each and every child. We are already planning for next year and can’t wait to do it all again!

Here are some of the websites created by our kids:

If you would like to learn more about how you can introduce your child to STEM education, please visit the NEA’s STEM resources page.

Evolution18: Cybersecurity Investigations: From Hollywood to the White House to Your Company

Cybersecurity Investigations: From the White House to Your Company

Cybersecurity investigations, from Hollywood fiction to your company’s reality, were one of the key topics at Code42’s annual Evolution18 customer conference April 9 – 11 in San Francisco.

While the Hollywood version of cybersecurity investigations includes a geek sitting in a dark room in front of a computer screen having an “aha!” moment, real-life cybersecurity investigations are incredibly complex. Guest keynote speaker Theresa Payton should know. In addition to being a national data security expert and former White House CIO, Payton is a star of the CBS series “Hunted,” a reality TV show about cyber investigators who hunt down people living off the grid.

“If solving our cybersecurity and privacy issues were as simple as following security best practices, we would all be safe,” Payton said in her keynote presentation on April 11, striking a serious note between regaling the audience with stories from her time in the White House and her experience on reality television. “In spite of talented security teams and hours of security training, breaches still happen. That’s why I want you to consider a new path to security, that of ‘designing for the human.’ This is the path that recognizes that humans can and do make mistakes, and plan for a way to respond when that inevitably happens.”

To that end, Evolution18 also marked the release of Code42 Forensic File Search, our latest enterprise security product. Code42 Forensic File Search reduces the time it takes to investigate, respond to and recover from data security incidents. By collecting file metadata and events from employee endpoints and making them searchable via the cloud, Forensic File Search provides comprehensive answers to challenging data security questions. It tackles tough questions like:

  • Does known malware have, or has it ever had, a foothold in our environment?
  • Has a particular crypto-mining agent been installed on our employees’ computers? Who has it now?
  • What files did an employee download or delete in the months before resigning?

“Responding to cyberattacks takes too long, exposing organizations to greater risks and climbing costs,” said Joe Payne, president and chief executive officer of Code42. “By collecting, analyzing and indexing file events, Code42 Forensic File Search helps organizations shrink time-to-response windows. Our new product provides visibility to where data lives and moves across all endpoints in seconds.”

Other highlights of the conference included these sessions:

Whether through ignorance or malintent, employees are one of the top data security threats to any organization. Code42 Senior Director of Information Security Jadee Hanson provided a behind-the-scenes look at running an insider threat program to prevent employees from leaking, exposing and exfiltrating data. Hanson also moderated a “Futurist Discussion” panel with industry leaders to discuss what’s on the horizon for data security. Thanks to these panels, attendees learned what’s to come in the near future of cybersecurity, what will become the latest buzzwords in the field and much, much more.

Minimizing user downtime during a device migration is a critical part of any IT strategy. Best practices discussed during a packed-room panel session with Code42 customer MacDonald-Miller include self-service migration and data restoration as well as managing user expectations.

Data compliance for higher education can be complex, particularly considering that federal grant requirements now require data retention for seven years. In a game show format complete with swag prizes and packs of ramen noodles (Get it? Higher ed? Ramen?) customers learned how to tell if data is leaving the university and how to build Freedom of Information Act requests into their data management issues. Yum.

The reviews from attendees are already rolling in, and we’re blushing at the positive responses:

“Love hearing what other Code42 customers are doing!” – desktop support specialist, Entrust Datacard

“Thanks to everyone at Code42 for putting on such a terrific conference! I’ve already started reaching out to my peers–encouraging them to attend Evolution19.” – IT program manager, University of Colorado Skaggs School of Pharmacy and Pharmaceutical Sciences

“Already registered for Evolution19 and looking forward to Colorado. See you guys then!” –systems administrator, Utex Industries

“Thank you, Code42! It was a great Evolution.” – computer support analyst, Stanford University

Dozens of customers have already signed up for Evolution19. Interested in joining them? Registration for next year’s conference, April 30 – May 2 in Denver, is open now. We hope to see you there!

Code42 security industry awards

Three Security Industry Award Wins, and Why It Matters

What a month it’s been for Code42!

Last week, we hosted Evolution18, our annual customer conference; we launched Code42 Forensic File Search, an innovative, game-changing product for the information security market; and in the past few days, we were honored with three security industry awards:

Each of these awards is a true honor. Together, they point to the innovation we are driving, and how that’s paying off for our customers. Here are three takeaways.

Innovation drives us

The three awards we won point to our commitment to innovation. It’s a priority for us. We drive innovation to help our customers succeed – safeguarding their ideas wherever they live or move, whether that be on endpoints or in the cloud.

The value of visibility

You can’t protect what you can’t see. Our focus on visibility – helping companies see where their data lives and moves – is striking a chord with our customers and the industry in general.

When our customers win, we do too

While receiving these industry awards is a great honor, what’s even more meaningful for us is being able to recognize our customers.  Just last week at Evolution, we honored a select group of customers with our Evolutionaries awards. These annual awards celebrate our customers for their extraordinary innovations in the development, deployment and adoption of applications in data recovery and visibility. We’ll profile these winners in another post; I think you’ll be impressed with what they have accomplished.

There’s an unmistakable link between the amazing results our Evolutionaries are delivering for their organizations, and our selection as winners of these industry awards. By helping them win their data security battles, their businesses win, and we do too.

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