When we announced our exclusive focus on businesses of all sizes, there were (understandably) a lot of questions about what this means for the future of CrashPlan for Small Business. For those of you who aren’t familiar, CrashPlan for Small Business is our unlimited, automated, and secure cloud backup product designed for emerging businesses with less than 200 employees (including freelancers, home-based businesses, and more).
I understand why those questions came up. We routinely see IT consultants advising this segment to use CrashPlan for Home, and businesses opting for it instead of CrashPlan for Small Business. As a whole, CrashPlan for Home has largely been seen as interchangeable for business and personal use. But CrashPlan for Home and CrashPlan for Small Business are two different products. Expectations of businesses and home users continue to diverge. Businesses, small and large, are worried about things like the cost of doing business, privacy of employee data, and management of data for regulatory compliance (for instance, HIPAA data). These features simply aren’t needed by home users. This is where Code42’s ability to focus exclusively on needs of businesses will benefit our CrashPlan for Small Business customers. That’s because these are the types of problems we’ve been working on for our larger business customers, and we’re now able to apply those investments toward CrashPlan for Small Business.
We’ve already made several dedicated investments in CrashPlan for Small Business that will be ready to debut in 2017 and 2018. For example, we are:
- Exploring the ability to make it possible for customers to purchase Code42 products more easily without necessarily having to go through a month-long trial (which is required today).
- Working to introduce a new streamlined user experience for the CrashPlan for Small Business client to simplify common tasks like getting files from your backup or replacing an existing device.
These are just a couple of examples of investments that will lead to even greater innovations in the coming months and years. For those of you now using or considering using CrashPlan for Small Business, let me share some details on what enhancements you can expect.
The process for updating computers or replacing lost or stolen laptops can be quite a struggle for most of us. You may not be sure that you’ve got all the data. Plus, you might spend several hours getting all your files from your old computer to a new computer. It’s common to spend half a day, or sometimes a whole day, getting to your new computer set up just right will all your files.
Code42 has long offered a device adoption feature in the CrashPlan client to help users with this process. We received a lot of feedback from customers that the device adoption feature is hard to understand and use. So last year, we introduced a refreshed device replacement workflow as part of the CrashPlan client that we delivered to our larger enterprise customers, and made several improvements in that workflow since. Several of our customers like Getty Images, Jones Lang Lasalle, and Schneider Electric use this updated capability.
When we introduce the new user experience in CrashPlan for Small Business in the near future, you will be able to take advantage of this new, simplified device replacement feature as well. You will spend less time figuring out how to get your files from your old computer to your new one, and it will be easier for you to replace your old computer with the new one.
Security & compliance
Health Insurance Portability and Accountability Act (HIPAA)
Many small and emerging businesses have a need to manage their backup data in a HIPAA compliant manner. If you’re in the healthcare services sector or a law firm, then you know what I’m talking about. Such businesses need technology vendors with whom they can have a Business Associate Agreement (BAA).
Today, Code42 offers the ability to execute a BAA only to our larger enterprise customers – CrashPlan for Small Business customers don’t have this option. As a result, many small businesses opt to purchase our product aimed at larger enterprises. This introduces added complexity to their IT operations, and can add to cost of doing business. Over the last couple of years, Code42 has invested more in the compliance and security aspects of our core platform, and in our internal company processes to make it easier for our enterprise customers to manage their data in a HIPAA-compliant manner. In the near future, we’re planning to introduce the ability to sign a HIPPA BAA for CrashPlan for Small Business customers.
Code42 Security Center
A key feature we’ve rolled out in 2017 for Code42 Enterprise is Code42 Security Center. This feature helps companies figure out if a departing employee has taken sensitive company data with him by copying it to a thumb drive or a personal Dropbox or Google Drive folder. We are exploring the potential of making this application available for small businesses.
Currently, the majority of CrashPlan for Small Business customers reside in the U.S. While we also have a strong and growing base globally, including in the U.K., Australia, New Zealand and more, those customers have to purchase CrashPlan for Small Business in US Dollars. The data Code42 manages for those customers also resides in Code42’s secure U.S. data centers. For our customers in other parts of the world, this can lead to poor experience with restore speeds, and with the purchase process. We have had many requests from our non-U.S. customers and prospects to be able to purchase CrashPlan for Small Business using local currency, and to have the data reside in their regions.
Based on this feedback, we will expanding our CrashPlan for Small Business features to allow transactions in non-U.S. currencies, and to allow data storage in Code42’s secure data centers around the globe. We will start first with Europe and the U.K., and then work to expand to other regions based on customer need and demand.
These are just a few of the exciting new capabilities we’re working on for CrashPlan for Small Businesses. As we work on all these improvements, we’re also very keen to get direct feedback from our CrashPlan for Small Business customers. To help with this, we have formed a new internal CrashPlan for Small Business Customer Council, which is designed to meet with customers, consider their feedback, and adjust our product development roadmap.
I am truly excited about all the new capabilities we’re developing for our business customers. We’re working hard to deliver high-quality products that will delight you and will continue to “just work” for you! Thank you for taking the time to read this blog post. Thank you also for considering Code42, and CrashPlan for Small Business for your business needs.