At Code42, we take customer service seriously. We’re not content to have “good enough” customer service – our customer service team fights to get customers what they need in order to address an issue. That’s why we call them “Customer Champions.” The value we put on customer service shows when we get feedback from customers like Fred Haydon, a systems administrator from Oakland University William Beaumont School of Medicine.
“Every time, I’ve been in contact with anyone at Code42 over the past six years, I have been thoroughly impressed and satisfied with their courtesy, professionalism and helpfulness,” said Fred. “Whenever I need to point out a model of excellent customer service, I direct people to Code42.”
Today, we want to introduce you to some of the people who help us achieve that level of excellent customer service. Meet Meara, who has been part of the Customer Champion team at Code42 for almost five years.
Fun facts about Meara:
- She went to high school in Costa Rica
- Speaks fluent Spanish
- Winner of the Code42 2016 “Sunshine Award” and the 2017 “Smiley Face Emoji” Award
Check out our video to meet Meara and hear first-hand about what being a Customer Champion means to her.